The Conflict Resolution short course explores the factors that drive conflict and the skills required to ffectively intervene and facilitate positive outcomes. It demonstrates a pragmatic approach that will help you deal with and resolve conflict.

If you are already a strong communicator looking to extend your skills to effectively manage workplace conflict.

You will have the skills and confidence to recognise, address and resolve workplace conflicts.

• Identify and respond to different drivers of conflictce

Employ proven conflict resolution strategies Deal with emotive situations

This course aligns with the following units of competency:

PSPGOV411A Deal with conflict

PSPGOV508A Manage conflict