The Customer Service short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to customer and client needs. By examining all customer touch points and focussing on professional communication, this course will help you manage and monitor the veness of your service to customers.

You’re in a customer focused role or manage a customer service team.

You will have the enhanced knowledge and skills to deliver quality service to customers and clients.

• Identify and respond to internal and external customer requirements
• Support the implementation of service strategies
• Evaluate and report on service levels
• Apply key communication skills in customer interactions
• Understand and apply customer service policies and procedures
• Handle customer complaints

This course aligns with the following units of competency:
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS501 Manage quality customer service